Getting a Netalyzr to verify your connection will help us determine what steps can be done to fix any connection issues you may have. Please follow these directions to get a Netalyzr and send us the results.
Please note: If your current Java version is out of date, you may need to get the most updated version of Java here: http://www.java.com/en/download/index.jsp
- Click on this link: http://netalyzr.icsi.berkeley.edu/
- Click on Start analysis
- Once the analysis is complete, which may take some time, check the results screen.
- If you see red light in somewhere in the report, it might be linked to a problem with your ISP, send us the results and we will try to determine what problem you are experiencing.
The analysis should look like this: